Privacy Policy
Colina Secreta Glamping & Villas – Puerto Viejo, Costa Rica
At Colina Secreta Glamping & Villas, we are committed to protecting your privacy and handling your personal data with transparency, integrity, and security. This Privacy Policy explains how we collect, use, and protect your information when you interact with us.
1. What information do we collect?
We may collect the following personal data:
Contact information: Full name, email address, phone number, country of residence
Booking details: Dates of stay, accommodation preferences, number of guests
Payment information: Credit card details (processed securely), billing address
Communication data: Messages sent via email, WhatsApp, or our website contact form
Travel preferences: Dietary restrictions, allergies, special requests
Website usage data: Cookies, IP address, browser type, pages visited
2. How do we use your information?
We use your data solely for purposes related to your reservation and stay, such as:
Processing and confirming your booking
Providing customer service before, during, and after your stay
Sending pre-arrival information, offers, or relevant updates
Complying with local legal requirements (e.g., guest registration)
Improving our website and guest experience
Protecting our business and guests from fraud or misuse
We do not sell or rent your information to third parties.
3. Third-party services
We may share limited information with trusted third parties only when necessary, such as:
Payment processors (e.g., PayPal or banks)
Booking platforms (e.g., Cloudbeds, Booking.com)
Email and communication tools
Legal authorities, when required by Costa Rican law
These providers are obligated to protect your information and use it only for the intended purpose.
4. Your rights
You have the right to:
Access, update, or correct your personal data
Request deletion of your data (except for legal obligations)
Withdraw consent for non-essential communication
Request a copy of the data we hold about you
To exercise these rights, contact us at:
📧 reception@colinasecreta.hoteleriadigital.com
📞 +506 8350 9066
5. Cookies and website tracking
Our website uses cookies to improve performance and user experience. You can accept or reject cookies through your browser settings. These cookies help us:
Understand how visitors use our site
Improve functionality and design
Remember your preferences on return visits
We do not use cookies for invasive advertising.
6. Data retention
We retain your personal data only as long as necessary to:
Fulfill the purpose of your stay
Comply with tax and legal requirements
Ensure a better guest experience in the future (e.g., returning guests)
7. Security
We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
8. Policy updates
This Privacy Policy may be updated from time to time. The most recent version will always be available at colinasecreta.com/privacy-policy (or the designated link on our site).
9. Legal jurisdiction
This policy is governed by the laws of Costa Rica, and any disputes will be resolved in accordance with Costa Rican legal procedures.